The process for getting new countertops is not as difficult as it may seem at first.
It is 4 simple steps…
- Visit one or more of our stone and quartz distributors to select slabs of materials that interest you.
- Schedule an in home estimate.
- Schedule your template.
- Schedule an install day.
In Home Estimate
Total Time: about 1 hour
We are happy to come to your home, professionally measure your project, and estimate your project at no cost and with no obligation. We epitomize low pressure sales.
Usually, after you contact us, we will recommend that you visit our distributors to select some materials first. Even if you end up choosing a different fabricator, this is information they will need as well. Without specific material choices, we will only be able to provide a very rough ballpark of your project cost.
During your in home estimate, we will take highly accurate measurements of your kitchen and/or bathrooms. We will combine the labor required to complete the job along with the cost of the materials that interested you in order to provide you with a clear, concise price for your new countertops.
Total Time: 1-2 weeks
Once you have made you final material selection and accepted our quote, you enter our production lead time. Your template (see below) may already be complete, or we may schedule it at this time. Average lead time throughout the year is 14 days though this may be slightly longer or shorter depending on how busy we are. It is important to note that at any given time, we will have 5 to 10 jobs in different phases of production.
We produce jobs in the order they are sold and ready for templating. Delays due to other trades (tile, cabinetry, drywall, plumbing, electrical, etc.) may affect your place in queue and will not create an emergency on our part or impact other customers who have been waiting patiently.
You can reach us via phone, text, or email at any time during your lead time, even if it is only to check in and say hello! Similarly, we will immediately inform you of any unforeseen circumstances which may extend or decrease your expected lead time.
Be wary of any granite company who has a reputation for promising customers short lead times and then disappearing for weeks while not responding to phone calls or emails. It in unrealistic for us to say jobs are never delayed, but you will never be left worrying that we have disappeared!
Similarly, companies who consistently have extremely short lead times usually either have very little work or are pushing through jobs at a break neck pace that is not conducive to high quality work.
Total Time: 1-2 hours
Your template is the road map which guides the cutting, fabrication, and installation of your kitchen countertops and/or bath vanities.
If we are replacing existing countertops, your kitchen and/or bathrooms will remain in working condition until the day of your install. We do not have to remove your old countertops, disconnect your plumbing, or do anything else affecting the functionality of your kitchen, and you should question any company who claims they do.
Prior to templating, any or all new cabinetry, drywall, or related aspects of the room must be complete and secure. The template may consist of detailed final measurements, physical templates, or both.
During this process, we will finalize all aspects of your new countertops. This will include sinks, corners, edges, and any other options discussed to this point. Your template may be completed as little as 3-4 days before your installation date.
Total Time: 6-12 hours
Install day is here! With the exception of unusually large projects, your install will usually be complete in one day.
Remember, your installer is the owner of the company, so relax, rest easy and enjoy watching the transformation. We may even ask for permission to take professional photographs after we are done!
A word about plumbing…
During your install, we will mount all sinks, and drill the required faucet holes, but we WILL NOT be connecting your plumbing. Customers should be very wary of any countertop company who promises to do such work.
The silicone used to seal your sink(s) to the countertops should be allowed to cure overnight at which point you, as the homeowner, or a licensed plumber may reconnect and inspect all faucets and fixtures.
Regrettably, a few times per year, a less than scrupulous customer in an attempt to get a discount will claim that we promised to connect their plumbing after the install. We can assure you that we have NEVER promised this in the history of the company. It is in writing on this website, and it is discussed verbally at every estimate.
TC Kitchen Center does not have a plumbing license. It is a CRIME to install or connect plumbing fixtures in the State of Florida without a plumbing license. We could be fined, or worse, even arrested for doing so.
Furthermore, most general liability policies will not cover damages caused by unlicensed activities. About twice per year, Duval county conducts “contractor round-ups” during which they arrest handyman and contractors who conduct unlicensed work.
If you need a trustworthy, licensed plumber, we highly recommend:
FL License # CFC056489