Six years ago, we set out to be different…
Our CEO and founder sold our first granite countertop on July 4, 2013 after being laid off as project manager for a local general contractor. Back then our first countertops and bath vanities were fabricated on site, in our customers’ driveways.
We have never wanted to be the cheapest countertop company in Jacksonville, nor the most expensive, busiest, or biggest. Simply put we want to separate from our competition and be the best at what we do.
The first couple of years were very difficult at times, but we knew if we responded to customers promptly, took the time to answer their questions, and provided a high quality product at fair prices, the rest would take care of itself… AND IT HAS.
“We’re a different kind of granite company”
These are words we live by, and this phrase defines everything we do. We constantly strive to distinguish ourselves from the crowd. So what’s the TC Kitchen difference?
“An entire company focused on one product, centered around an unyielding set of core values.”
A truly accurate calculation of the size and square footage of your job.
Very clear and concise pricing.
An honest estimate of the current lead time required to complete your job.
In the countertop world, honesty means quoting you the ACTUAL square footage of your project. Unfortunately, some granite and quartz fabricators will add 10-20% to your project square footage by “double counting” your corners or rounding every measurement up. This is an easy way to overcome an artificially low advertised price.
Speaking of Advertised Prices…
When we say our granite countertops start around $42 per square foot, we mean it. We don’t advertise granite for $30 per square foot and then charge for extras like sink holes.
As a matter of fact, when shopping for countertops, don’t focus too much on the price per square foot. Every kitchen is different.
When you receive a quote from us, you are given a bottom line number to complete your job… including all labor, the variables of your kitchen or bathroom, and the materials you are considering… because that is what really matters.
The next question is, “How long will it take to complete my job?”
Our average lead time to complete a job is 10-14 days from acceptance of our final quote. This varies a little depending on the time of year, but we don’t go around touting a 3-5 day turnaround time, because that is unrealistic.
When I stand in your kitchen, if we are so busy that I believe it will be about three weeks before your countertop installation, I will be honest with you about that… Even if I sense that you are unable or unwilling to wait that long.
Be wary of fabricators who tout an extremely short turn around time. In our experience, they are either telling you what you want hear, do not have a lot of work, or are rushing through jobs at a break neck pace…
Neither of these things is particularly good.
Communication & Service
Communication is a very simple concept, but it’s something a lot of companies seem to get very wrong. At TC Kitchen, we know we cannot earn your business if we do not respond to your first call, text, or email promptly.
And after we earn your business, we promise to stay connected every step of the way.
We encourage you to reach out to a few different companies for a countertop quote. See for yourself how long it can take for each one to call or email you back.
If it takes a more than a day or two, how responsive do you think they’ll be after you’ve handed them a check? And while we’re on the subject of checks, what kind of service can you expect AFTER your countertops have been installed and the ink is dry on your final balance payment?
A common phone call that we get a few times per year involves the countertop that “Company XYZ” installed a few years ago. The customer is looking to add an additional faucet or water filtration, but can’t get in touch with the original crew.
We’re happy to come and serve the needs of any countertop installation job, but it’s hard to not be critical of the original company that can’t be bothered to handle an old customer. Especially one who presumably paid them thousands of dollars for their services.
We recently stopped by to drill a new hole for a customer who purchased a new Reverse Osmosis system, and the original job was over 5 years ago! They actually seemed surprised that we responded so quickly to the request.
But the thing is, customer service and satisfaction is normal for us, and something we strive to maintain for years after an initial job.
Whether it is sealing, modifying, repairing, or simply answering a general question, we’ll always take your call… no matter how long it has been since we’ve last served you.
Educated, informed consumers are harder to mislead, experience much less buyer’s remorse, and make better decisions. Which is why we think the TC Kitchen Center is a better decision for your granite or quartz countertops.
And it’s why we are striving to build the most comprehensive, informative, and transparent countertop site in Jacksonville.
The evidence lies in our Customer Education Center:
Granite, Quartzite, Quartz, or Marble
Countertop MaterialsLearn More
Choosing Your Slab
Viewing and selecting your slab.
Choosing Your SlabLearn More
Our process from estimate to install.
Our ProcessLearn More
TC Kitchen Pricing
How we do it, common scams, and more.
TC Kitchen PricingLearn More
We’ve pulled from our our own real world experience as well as extensive articles, videos, and sites from trusted manufactures and sources around the country. And we update and add more content regularly as new trends, materials, and practices emerge.
When you have someone in your home to discuss your countertop project, do they seem rushed, pushy, or annoyed when you ask questions? Or do they seem informed, patient, and passionate about sharing their knowledge and weird love of granite countertops?
Here’s another dirty industry secret…
A lot of granite companies around Jacksonville aren’t very informed about countertops. It’s dangerous, and we’re spending a lot of time to educate customers and defeat this ignorance.
For instance, do they know…
That it’s actually OK to use an acidic based household cleaner on granite – which is a particularly useful fact given the hard water here in Jacksonville.
Do they tell you that using sealer on a marble countertop will protect it from etching? Spoiler alert: it won’t.
Do they know that there are a specific set of standards for structurally supporting bar tops and over hangs in the countertop industry? There are, and they are laid out quite clearly by the Marble Institute of America.
Do they know that despite significant geologic differences between quartzite and marble, they are often mislabeled by slab distributors? Can they independently verify a slab’s classification by using a simple test based on scientific principles?
Guess what? We do.
Do they understand that if they caulk your backsplash using clear silicone, that it will turn a milky white color over time, particularly around the sink and other wet areas?
Once again, we do, and we combat this using 9 different colors of high quality silicone matched specifically to your countertops.
These questions are just the tip of the iceberg. An educated customer can be a problem or nuisance for some companies…
But we love them! It’s why we do what we do.
“We’re a different kind of granite company”
When the dust settles, the installers are gone, and you have paid for your countertops, are you going to LOVE them?
Quality work is the bedrock of our company… and we achieve that through focus. We don’t do tile, cabinetry, plumbing, painting, AND countertops… We ONLY do countertops… and we do them REALLY, REALLY WELL !
We don’t subcontract anything. We have our own shop, our own slab distributors, and our own equipment.
You have spent a lot of your hard earned money on your countertops, and you may have eaten pizza and washed dishes in the bathtub for a week to make it happen.
Don’t be left with a bad seam, bumpy corners, or poor caulking that will drive you crazy for the next 10-20 years.
- From our website, to our attention to detail during your template…
- to the little things during fabrication…
- to our perfectly organized and clean installation trailer…
- to our flawless color-matched caulks…